Our Philosophy & Quality Policy
Commitment to Excellence
The Turbotec-Pistolis management is committed to:
✓ Full satisfaction of customer requirements in every transaction and service delivery
✓ Continuous improvement of product and service quality to consistently exceed expectations
✓ Provision of necessary resources for maintaining and enhancing our Quality Management System
✓ Legal compliance and ethical operation adhering strictly to all applicable regulations and industry standards
✓ Strategic alignment ensuring quality objectives support our company's long-term vision and market positioning
Quality Objectives
Our quality system is built on measurable goals designed to achieve:
Increased customer satisfaction through reliable, high-quality service delivery
Elimination of non-compliance and service failures through systematic process improvement
High staff performance and engagement fostering pride in craftsmanship and results
Operational efficiency through standardized procedures and continuous optimization
Proactive problem prevention using advanced diagnostic capabilities and quality monitoring
How We Define Quality
For Turbotec-Pistolis, quality extends far beyond the products we deliver. It encompasses:
Quality in Our Work: Each repair, each restoration, each engineering solution meets or exceeds OEM specifications and customer expectations.
Quality in Our Service: Responsive communication, transparent processes, rapid problem resolution, and professional courtesy define every client interaction.
Quality in Our Partnerships: We carefully select suppliers and partners who share our commitment to excellence, ensuring component integrity throughout our supply chain.
Quality in Our Organization: Continuous training, documented procedures, system auditing, and performance measurement ensure consistency and improvement across all operations.
Quality in Our Accountability: We stand behind our work with comprehensive after-sales support, warranty coverage, and technical guidance.
When you choose Turbotec-Pistolis, you're partnering with:
✓ Proven Track Record - 40+ years serving the maritime industry with consistent excellence
✓ Technical Expertise - Factory-trained specialists certified by major manufacturers
✓ Global Capability - International service stations and 24/7 worldwide response capability
✓ Advanced Equipment - State-of-the-art facilities with precision diagnostics and manufacturing capabilities
✓ Quality Assurance - ISO 9001:2015 certified with proprietary testing standards exceeding industry norms
✓ Comprehensive Solutions - Complete service portfolio from emergency response to planned maintenance programs
✓ Customer-Centric Approach - Tailored solutions designed around your specific operational requirements
✓ Reliability - Trusted by leading shipping companies, engine manufacturers, and maritime operators worldwide
Looking Forward
The maritime industry continues to evolve with new technologies, stricter environmental regulations, and growing demands for operational efficiency. Turbotec-Pistolis is positioned at the forefront of this evolution—leveraging our four decades of expertise while embracing innovation and maintaining the quality standards that have defined our reputation.
Our vision is clear: to remain the trusted global partner of choice for marine professionals seeking reliable, cost-effective turbocharger solutions that enable operational success.
Perama, Piraeus, Greece | Shanghai, China
40+ Years of Excellence | Your Trusted Global Partner
Commitment to Excellence
The Turbotec-Pistolis management is committed to:
✓ Full satisfaction of customer requirements in every transaction and service delivery
✓ Continuous improvement of product and service quality to consistently exceed expectations
✓ Provision of necessary resources for maintaining and enhancing our Quality Management System
✓ Legal compliance and ethical operation adhering strictly to all applicable regulations and industry standards
✓ Strategic alignment ensuring quality objectives support our company's long-term vision and market positioning
Quality Objectives
Our quality system is built on measurable goals designed to achieve:
Increased customer satisfaction through reliable, high-quality service delivery
Elimination of non-compliance and service failures through systematic process improvement
High staff performance and engagement fostering pride in craftsmanship and results
Operational efficiency through standardized procedures and continuous optimization
Proactive problem prevention using advanced diagnostic capabilities and quality monitoring
How We Define Quality
For Turbotec-Pistolis, quality extends far beyond the products we deliver. It encompasses:
Quality in Our Work: Each repair, each restoration, each engineering solution meets or exceeds OEM specifications and customer expectations.
Quality in Our Service: Responsive communication, transparent processes, rapid problem resolution, and professional courtesy define every client interaction.
Quality in Our Partnerships: We carefully select suppliers and partners who share our commitment to excellence, ensuring component integrity throughout our supply chain.
Quality in Our Organization: Continuous training, documented procedures, system auditing, and performance measurement ensure consistency and improvement across all operations.
Quality in Our Accountability: We stand behind our work with comprehensive after-sales support, warranty coverage, and technical guidance.
When you choose Turbotec-Pistolis, you're partnering with:
✓ Proven Track Record - 40+ years serving the maritime industry with consistent excellence
✓ Technical Expertise - Factory-trained specialists certified by major manufacturers
✓ Global Capability - International service stations and 24/7 worldwide response capability
✓ Advanced Equipment - State-of-the-art facilities with precision diagnostics and manufacturing capabilities
✓ Quality Assurance - ISO 9001:2015 certified with proprietary testing standards exceeding industry norms
✓ Comprehensive Solutions - Complete service portfolio from emergency response to planned maintenance programs
✓ Customer-Centric Approach - Tailored solutions designed around your specific operational requirements
✓ Reliability - Trusted by leading shipping companies, engine manufacturers, and maritime operators worldwide
Looking Forward
The maritime industry continues to evolve with new technologies, stricter environmental regulations, and growing demands for operational efficiency. Turbotec-Pistolis is positioned at the forefront of this evolution—leveraging our four decades of expertise while embracing innovation and maintaining the quality standards that have defined our reputation.
Our vision is clear: to remain the trusted global partner of choice for marine professionals seeking reliable, cost-effective turbocharger solutions that enable operational success.
Perama, Piraeus, Greece | Shanghai, China
40+ Years of Excellence | Your Trusted Global Partner
